Next Step Flooring
Last Updated: October 9, 2026
1. Introduction
Next Step Flooring ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a flooring quote, or communicate with our team.
2. Information We Collect
When you contact us or submit a form through our website, we may collect:
Full name
Email address
Phone number
Project address and location
Property type (residential, commercial, or property management)
Flooring preferences and project details
Preferred project timeline
Photos or documents you voluntarily upload
Any additional information you choose to provide
We may also collect technical information, such as your IP address, browser type, device information, and website activity through cookies or analytics tools.
3. How We Use Your Information
We use the information collected to:
Respond to inquiries and flooring quote requests
Contact you about your flooring project
Schedule consultations, measurements, or inspections
Prepare estimates and coordinate flooring services
Provide customer service and project updates
Improve our website and customer experience
Send promotional communications when you have provided the appropriate consent
Submitting a quote request does not obligate you to purchase any services.
4. Text Messages and Communications
If you provide your phone number and consent to receive text messages, Next Step Flooring may contact you regarding your inquiry, appointment scheduling, project updates, or other service-related matters.
If you separately opt in to marketing communications, we may also send promotional messages.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing our services.
Mobile information and text messaging opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
5. How We Share Information
We do not sell your personal information.
We may share information with service providers that help us operate our business, including website hosting, customer relationship management, communications, scheduling, and analytics providers.
These providers may process information only as necessary to provide their services, subject to applicable contractual and legal obligations.
We may also disclose information when required by law or to protect our legal rights.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve our services.
You may adjust your browser settings to restrict or disable cookies. Some website features may not function as intended if cookies are disabled.
7. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal obligations.
No method of electronic transmission or storage is completely secure.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business recordkeeping requirements.
You may also unsubscribe from promotional emails using the unsubscribe instructions provided or opt out of text messages by replying STOP.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies.
10. Children's Privacy
Our website and services are intended for individuals seeking residential or commercial flooring services and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.
Updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Next Step Flooring
1604 Thomaston Avenue
Waterbury, CT 06704
Phone: (203) 753-9700
Email: [email protected]
Website: https://nxtstepflooring.com